At Packcrafted, we’re all about hooking you up with awesome custom packaging for your biz. We want you to be stoked with what you get, so here’s the lowdown on our refund policy—give it a quick read before you hit that order button.

Canceling Your Order
You’ve got 12 hours after confirming your order to cancel it. After that, we might’ve already started making your stuff, and we can’t hit pause. So, double-check your artwork, sizes, and all that jazz before you lock it in. Wanna cancel within those 12 hours? Shoot us an email at Sales@packcrafted.com with your order number and why you’re bailing.

Refunds for Custom Orders
Since everything we make is custom-tailored to your vibe, we don’t do refunds once you’ve given the green light and we’ve started production. But we’re not jerks—if we mess up (like a printing error, wrong size, or totally off design), we’ll reprint and ship it to you for free. To get that sorted:

• Let us know within 5 days of getting your order.
• Send clear pics of the screw-up.
• Drop your order number and what went wrong at Sales@packcrafted.com.
  Our team will check it out and get back to you ASAP.

No Refunds for Your Mistakes
If you mess up, we can’t take the hit. Stuff like:

• Typos or weird designs in your artwork.
• Picking the wrong box size or style.
• Sending us blurry images.
• Missing deadlines because you took forever to approve stuff.
  So yeah, make sure everything looks good before you confirm.

Shipping Stuff
We team up with solid shipping companies to get your order to you on time, but we can’t control things like delivery delays from couriers, customs, crazy weather, or if you gave us the wrong address. No refunds for those kinds of hiccups, sorry.

Changing Your Order
Got a last-minute tweak? Tell us within 12 hours. After that, we might already be rolling with production, so no promises on changes.

Got Questions?
If something’s off or you just wanna chat about your order, hit up our crew at Sales@packcrafted.com. We’ve got your back and want this to go smooth for you.