Packcrafted – Refund Policy

Packcrafted are committed to delivering high-quality packaging solutions that meet or exceed our customers’ expectations. Each order is crafted with precision, using premium materials and advanced printing techniques. While our goal is to ensure you are fully satisfied with your purchase, we understand that situations may arise where a return or refund is necessary. This Refund Policy outlines the conditions, eligibility criteria, and process for requesting a refund.

General Policy Overview

Due to the custom nature of most of our packaging products, refunds or returns are limited. Items that are personalized, printed, or produced to specific customer requirements are non-refundable, except in cases of manufacturing defects, damage during transit, or errors caused by Packcrafted.

For non-custom, stock products, standard return and refund rules apply, provided the items are unused, in their original packaging, and returned within the allowed time frame.

Eligibility for Refund

You may be eligible for a refund under the following conditions:

1. Manufacturing Defects – Printing errors, incorrect dimensions, or material flaws caused by our production process.

2. Damaged Products – Items that arrive damaged due to improper packaging or carrier mishandling.

3. Incorrect Order Fulfillment – If the items delivered do not match the confirmed specifications in your order confirmation.

4. Stock Product Returns – For eligible stock items, returns must be initiated within 14 days of delivery.

Non-Refundable Items

We cannot accept returns or issue refunds for:

• Custom printed packaging, unless there is a verified error on our part.

• Products damaged due to improper storage or handling after delivery.

• Clearance or sale items marked “Final Sale.”

• Orders canceled after production has started.

Refund Process

If you believe your order qualifies for a refund:

1. Contact Us within 5 business days of receiving your order at [sam@packcrafted.com] with your order number and a detailed description of the issue.

2. Provide Evidence – Photos or videos showing the defect, damage, or error will help us process your claim faster.

3. Inspection & Approval – Our team will review the evidence and, if necessary, request that the product be returned for inspection.

4. Refund Issuance – If approved, refunds will be processed within 7–10 business days to your original payment method.

Returns for Stock Products

For eligible non-custom, stock items:

• Items must be returned unused, in original condition, and in the original packaging.

• A restocking fee of up to 20% may apply.

• Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

Shipping & Handling

Refunds cover the cost of the product only. Shipping and handling charges are non-refundable unless the return is due to our mistake. In cases where we provide a prepaid return label, the cost may be deducted from your refund unless the return was our fault.

Order Cancellations

Orders for stock items may be canceled before shipment. Custom orders can only be canceled before production begins. Once a custom job is in progress, cancellation is not possible, and no refund will be issued unless we are at fault.

Exchanges

We do not offer direct exchanges for custom products. If eligible, you may request a refund or a reprint of the order. For stock items, exchanges may be arranged on a case-by-case basis.

Note: This policy is designed to protect both our customers and our business from unfair practices while ensuring genuine issues are handled fairly and promptly. By placing an order with Packcrafted, you agree to this Refund Policy.